Mercedes Benz POS

Accenture / FJORD — Senior Product Designer (London-UK)

As the lead designer overseeing the redesign of Mercedes-Benz's point-of-sale software, I undertook a critical role in transforming the user interface and overall user experience for this essential system. Collaborating closely with the Mercedes-Benz team, I delved into understanding the unique requirements and intricacies of their sales processes.

My responsibilities included conducting thorough user research, identifying pain points in the existing software, and conceptualizing design solutions that seamlessly integrated with the brand's identity while optimizing efficiency for dealership staff.

01.001.png

Thiago Cardoso Work.001.png

Thiago Cardoso Work.002.png

Thiago Cardoso Work.003.png

Thiago Cardoso Work.004.png

Thiago Cardoso Work.005.png

Thiago Cardoso Work.006.png

Thiago Cardoso Work.007.png

Thiago Cardoso Work.008.png

Thiago Cardoso Work.009.png

Through an iterative design approach, I implemented a modern and intuitive interface, prioritizing ease of use and functionality. The redesigned point-of-sale software aimed to enhance the sales team's productivity and provide a more engaging experience for users.

By incorporating user feedback and conducting usability testing, we ensured that the final product not only met Mercedes-Benz's high standards but also exceeded expectations in terms of usability and aesthetic appeal. The project showcased my ability to lead and execute a successful redesign initiative for a critical business application in the automotive industry.